Terms & Conditions

Acceptance of Terms

By accessing or using MYROOMO, you agree to comply with these Terms and Conditions and any applicable policies referenced by them.

If you are using MYROOMO on behalf of a hotel, company or other organization, you confirm that you have the authority to accept these terms on behalf of that organization.

About MYROOMO

MYROOMO is a cloud-based hotel management platform designed for hospitality businesses.

The platform may provide features including reservation management, front desk operations, room management, housekeeping, guest management, billing, GST-related records, reporting, employee workspace and other hotel management functions.

Features and functionality may vary based on the customer's subscription plan, configuration, integrations and services available at the relevant time.

Account Registration

Certain MYROOMO features require an account. You agree to provide accurate and reasonably complete information when creating or maintaining your account.

You are responsible for maintaining the confidentiality of your login credentials and for activities performed through your account.

• Keep account credentials confidential.
• Do not share credentials in an unauthorized manner.
• Use accurate account and business information.
• Notify MYROOMO promptly of suspected unauthorized access.

Subscriptions

MYROOMO may offer different subscription plans with different room capacities, user capacities, validity periods, pricing and other conditions.

Your access to paid features is determined by the subscription associated with your account and the applicable plan terms.

Subscription information shown during purchase, including pricing, validity, applicable taxes and plan limits, forms part of the applicable transaction.

Free Trial

MYROOMO may offer a free trial to eligible hotels or users.

Trial duration, eligibility and included features may vary according to the promotional offer available at the time.

Unless otherwise stated, MYROOMO may discontinue or modify a trial offer at any time.

Payments and Taxes

Paid MYROOMO subscriptions and services must be paid according to the pricing and payment terms presented at checkout or otherwise agreed with the customer.

Applicable taxes, including GST where required, may be charged in addition to the applicable service price.

Payment processing may be performed through third-party payment providers.

Customer Responsibilities

Customers are responsible for the information and operational data entered into MYROOMO.

Customers should:

• Maintain accurate hotel and business information.
• Maintain appropriate user access controls.
• Protect account credentials.
• Ensure that staff use the platform appropriately.
• Ensure that customer and guest information is collected and processed lawfully.
• Maintain appropriate backups or records where required for their own business continuity.

Acceptable Use

You agree not to misuse the MYROOMO platform or attempt to interfere with its operation.

You must not:

• Attempt unauthorized access to the platform or another customer's account.
• Circumvent security, authentication or access controls.
• Introduce malicious code, malware or harmful software.
• Use MYROOMO for unlawful activities.
• Reverse engineer, decompile or attempt to extract source code except where legally permitted.
• Abuse platform resources or intentionally disrupt service availability.

Customer Data

Customers may enter hotel, booking, guest, employee, billing and other business data into the MYROOMO platform.

Customers remain responsible for determining what information they collect and for ensuring that their collection and use of that information complies with applicable privacy and data protection requirements.

MYROOMO may process customer data as necessary to provide, maintain, secure and improve the contracted services, subject to applicable agreements and policies.

Third-Party Services

MYROOMO may integrate with or provide functionality involving third-party services, payment providers, communication providers, channel managers or other external systems.

Third-party services may have their own terms, privacy policies, fees and technical requirements.

MYROOMO is not responsible for the independent operation, availability, policies or actions of third-party services outside MYROOMO's control.

Intellectual Property

The MYROOMO name, branding, software, interface, designs, documentation, graphics, content and related intellectual property are owned by or licensed to Worivakiya and/or MYROOMO, unless otherwise stated.

Your subscription gives you a limited, non-exclusive and non-transferable right to use the MYROOMO platform during the applicable subscription period and subject to these Terms.

No ownership of MYROOMO software or intellectual property is transferred to the customer.

Service Availability

MYROOMO aims to provide reliable and continuously available cloud services.

However, service availability may be affected by maintenance, upgrades, infrastructure issues, network problems, third-party services, security incidents or circumstances outside reasonable control.

Suspension and Termination

MYROOMO may suspend or restrict access where reasonably necessary to protect the platform, customers, users or systems, including in cases of suspected abuse, security threats, non-payment or violation of these Terms.

A customer may discontinue use of MYROOMO according to the applicable subscription and cancellation terms.

Termination does not automatically create a refund entitlement. Refund matters are governed by the applicable Refund and Returns Policy.

Limitation of Liability

To the maximum extent permitted by applicable law, MYROOMO and Worivakiya will not be responsible for indirect, incidental, special or consequential losses arising from the use of or inability to use the platform.

Customers remain responsible for their own business operations, decisions, hotel policies, guest relationships, regulatory compliance and data entered into the platform.

Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited.

Indemnification

To the extent permitted by applicable law, customers agree to be responsible for claims, losses or expenses arising from their unlawful use of MYROOMO, violation of these Terms, misuse of the platform or infringement of third-party rights.

Changes to These Terms

MYROOMO may update these Terms and Conditions from time to time to reflect changes in the platform, services, business practices or applicable legal requirements.

The updated version will be published on this page. Continued use of MYROOMO after applicable changes become effective may constitute acceptance of the updated Terms, subject to applicable law.

Governing Law

These Terms and Conditions shall be interpreted and governed in accordance with the applicable laws of India, subject to applicable statutory rights and requirements.

Any disputes will be handled in accordance with applicable law and the jurisdiction applicable to the relevant parties and transaction.

Contact Us

If you have questions regarding these Terms and Conditions, your MYROOMO account, subscription or use of the platform, please contact us.