Refund & Returns Policy

Overview

By purchasing or activating a MYROOMO subscription or paid service, you acknowledge that you have reviewed the applicable plan, pricing, validity, features and payment information before completing the transaction.

MYROOMO plans are primarily digital services delivered through the MYROOMO cloud platform. Once access has been provisioned, the service may be immediately available for use.

Free Trial

MYROOMO may provide a free trial period or promotional trial to eligible hotels or customers.

Where a free trial is provided, no refund is applicable to the free trial itself because no subscription payment has been collected for that trial period.

Subscription Payments

MYROOMO subscription charges are based on the plan selected by the customer, including applicable room capacity, user capacity, validity period and other plan conditions.

Applicable taxes, including GST where required, may be added to the amount payable at checkout.

Customers should verify the selected plan and final payable amount before completing payment.

Refund Eligibility

A refund may be considered in circumstances where MYROOMO determines that a payment was collected incorrectly or where a refund is required under applicable law.

Examples may include:

• A confirmed duplicate payment for the same transaction.
• A payment collected due to a verified technical or processing error.
• A payment that was not successfully associated with the intended service due to a confirmed system issue.
• Any other situation where a refund is required under applicable law or has been specifically approved by MYROOMO.

Each refund request is reviewed individually based on the transaction, service status, payment records and applicable terms.

Non-Refundable Situations

Except where required by applicable law or expressly approved by MYROOMO, subscription payments may generally not be refundable after the customer has received access to and started using the paid service.

Refunds may generally not be available for:

• Change of mind after purchasing a subscription.
• Failure to use the MYROOMO platform during an active subscription period.
• Remaining unused days of an active subscription, unless otherwise approved.
• Failure to configure or use available features where the service itself remains operational.
• Customer-side technical, internet, device or configuration issues.

Subscription Cancellation

Customers may request cancellation of their MYROOMO subscription according to the applicable subscription terms.

Cancellation of a subscription does not automatically create an entitlement to a refund for the unused portion of an already paid subscription period.

Unless otherwise stated in the applicable plan or approved by MYROOMO, the subscription may remain active until the end of its already-paid validity period.

Upgrades and Plan Changes

MYROOMO may allow customers to upgrade from one subscription plan to another.

Where an upgrade adjustment is supported, MYROOMO may calculate the applicable additional amount based on the selected plan, existing subscription, remaining validity and other applicable conditions.

Renewals

Where subscription renewal is available, renewal charges are treated as separate transactions for the new subscription period.

Customers should review the applicable plan, pricing and validity before completing a renewal payment.

If a renewal payment has been processed incorrectly, the customer may contact MYROOMO with the transaction details for review.

Duplicate or Incorrect Payments

If you believe that you have been charged more than once for the same transaction, please contact MYROOMO as soon as possible.

We may verify payment records, transaction identifiers, subscription details and gateway records before processing an eligible refund or adjustment.

Customers should retain their payment confirmation or transaction reference when contacting support.

Refund Processing

Once a refund has been approved, MYROOMO will initiate the refund using the relevant payment method or payment gateway process, where technically and legally applicable.

The time required for the refunded amount to appear in the customer's account may depend on the payment gateway, bank or financial institution.

Payment Gateway Transactions

MYROOMO may use third-party payment gateways or payment service providers to process subscription and other eligible payments.

Payment processing may be subject to the terms and policies of the applicable payment service provider.

Where a payment issue is caused by a payment gateway or banking provider, MYROOMO may assist the customer in identifying the transaction and resolving the issue, but processing times may remain dependent on the relevant provider.

Contact Us

For refund, cancellation, payment or subscription-related questions, please contact MYROOMO with your account and transaction details.